Privacy Policy

Car Guys L.L.C – FZ (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This policy describes how we collect, use, and safeguard your information when you visit or make use of https://car-guys.com.

1. Information We Collect

We may collect personal information including, but not limited to:

• Name, email address, and phone number

• Billing and payment details

• Login credentials and usage data

• Device information and browser cookies

This data is collected when you register, place an order, subscribe, contact support, or interact with the website.

2. How We Use Your Information

We use the collected information to:

• Provide and manage your subscriptions or orders

• Process payments securely

• Communicate important service updates

• Improve website performance and functionality

• Prevent fraud and ensure platform security

3. Data Privacy & Security

• All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

• https://car-guys.com will not pass any debit/credit card details to third parties.

• We take appropriate steps to protect your data using secure servers, firewalls, and encryption technologies.

• Despite our efforts, we cannot guarantee the security of information disclosed online, and you acknowledge such risks.

4. Third-Party Services & External Links

Our website may contain links to external sites or services. Please note that:

• https://car-guys.com is not responsible for the privacy practices of linked third-party websites.

• You are encouraged to review the privacy policies of any third-party websites you access through our site.

• Different rules regarding the collection and use of your personal information may apply.

5. Cookies and Tracking Technologies

We use cookies to:

• Enhance user experience

• Remember your preferences

• Analyze website traffic and behavior

You may choose to disable cookies in your browser settings, but some features of the site may not function properly.

Please refer to our Cookie Policy for more details.

6. Your Rights and Responsibilities

• Users under the age of 18 are not permitted to register or use our website.

• You are responsible for maintaining the confidentiality of your account credentials.

• Cardholders must retain a copy of transaction records and website policies for reference.

7. Delivery Policy

• Access to our platform is provided digitally via account activation or login credentials.
• UAE Customers: Access is activated within 1–2 hours of payment confirmation, subject to account verification.
• International Customers: Access is activated within 1–2 hours, though delays may occur due to verification or time zone differences.
• No delivery fees apply for digital subscriptions. International customers may incur local taxes or currency conversion fees, displayed at checkout.
• Provide accurate information (e.g., email address, payment details) to ensure successful delivery. Delays due to incorrect information are your responsibility.
• Delivery is complete when you receive an email confirmation with login credentials or upon account activation. Retain this confirmation as proof of delivery.
• EU customers’ data is protected under GDPR, as outlined in our Privacy Policy.
• For access issues, contact us at support@car-guys.com. We respond within 24 hours.

8. Policy Updates

We may update this Privacy Policy from time to time to comply with legal requirements or reflect changes in our operations. Customers are encouraged to regularly review this page. All modifications are effective on the date they are posted on this website.